01The Challenge
After sustaining industry leadership, the team wanted to forge a stronger shared culture. Its language — win the game, pass the ball, take ownership and lead with warmth — was clear. The challenge was to move those words off the wall and into real collaboration and decision-making.
02Our Approach
We translated the four dimensions of the culture into shared tasks involving goals, resources, roles and uncertainty. In action, the team observed who moved the goal forward, who connected others, who took ownership and how warmth could remain under pressure. Reflection and real stories then gave the culture new meaning.
03What Emerged
Abstract cultural language became concrete behaviour that could be discussed. Participants moved beyond asking whether the task was done well and began asking: when do we truly pass the ball in daily work, and when do we see only our own target?
04What the Team Took Forward
The team formed a more concrete shared understanding of its culture and found a language for collaboration that could travel back into management practice. The engagement led to several follow-on collaborations around team development.