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Resonance | Real Team Collaboration Lab

When “Team Culture”Becomes More Thana Slogan.

Trip.com Group Hotel Business Core Leadership Team30+ leaders | Team-culture co-creation

Culture enters a team not because people remember a few words, but because they have lived the choices and actions those words represent.

01

The Challenge

After sustaining industry leadership, the team wanted to forge a stronger shared culture. Its language — win the game, pass the ball, take ownership and lead with warmth — was clear. The challenge was to move those words off the wall and into real collaboration and decision-making.

02

Our Approach

We translated the four dimensions of the culture into shared tasks involving goals, resources, roles and uncertainty. In action, the team observed who moved the goal forward, who connected others, who took ownership and how warmth could remain under pressure. Reflection and real stories then gave the culture new meaning.

03

What Emerged

Abstract cultural language became concrete behaviour that could be discussed. Participants moved beyond asking whether the task was done well and began asking: when do we truly pass the ball in daily work, and when do we see only our own target?

04

What the Team Took Forward

The team formed a more concrete shared understanding of its culture and found a language for collaboration that could travel back into management practice. The engagement led to several follow-on collaborations around team development.

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